There is a reason why during a flight safety presentation you are asked to apply your own oxygen mask before attempting to assist others, namely that you're no good to anyone if you've already passed out.
The exact same lesson applies to customer engagement; if you are struggling to engage yourself, it will be impossible for you to truly engage others.
Engagement is emotional and unlike our values and behaviors, which are far more set and predictable, our emotions are highly dynamic and are changing all the time, making self-engagement one of the most elusive skills to master.
We wish to afford you the tools that will help build that mastery.
CultureSmith is Alberta’s Engagement Expert. We know what it takes to motivate people to take action. Now for the first time ever, the methodology that countless companies have used to engage their workforce has been reengineered to allow you to engage your customer base.
As part of our continuing collaboration with the ATB Entrepreneur Centre, this session serves as the third of three "Master Classes" expanding upon our popular "How to Sell Your Soul" seminar. Over the course of the session you will learn:
- Your unique Compulsive behaviors that seek to undermine your personal performance, as well as the specific Propulsive attitudes you need to adopt to counteract them;
- The Triggers that cause you to fall into these negative patterns and the Switches you can build to leverage yourself back up;
- The daily ritual you can adopt TOMORROW to overcome personal disengagement forever;
- And how to put yourself in a position to do this for your customers, positioning you as far more than a simple provider of goods or services.